Top 10 Trends in the Insurance Industry in USA

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Introduction – Insurance Industry

The billion-dollar business

The International insurance market is skyrocketing through a maelstrom of rapid metamorphosis to being ‘digital-first’ revenue remodels potentially unlocking a whole new revenue channel and valuations worth zillions of dollars.

A rapid shifting birds eye view on all personal premiums and user-based coverage plans, most transformative insurers are riding high on IoT deployments, advanced data analytics and ML solutions to garner a more sleekly granular risk profile.

Cooperation between old school insurance and the reformative InsurTech has the potential to emerge transformative AI models and smarter revenue stream ins, ensuring greater profits and a diminished operative cost.

The whopping USD 6+ Trillion global insurance market is amidst a pole shifting course redirection potentially re-defining the norm of doing ‘business as usual.’ A high horse ‘digital first’ urgency is spilling across the insurance landscape, powered by the next gen users, big data, ML automation and (AI).

Also check out our blog post: Best Car Insurance Companies in USA for 2023

Trends

Here is the top trends reshaping the present insurance industry where most digital technologies are inoculating irreversibly extensive changes.

AI & Automation for Rapid Action Claims

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It’s all about Robotic Process Automation (RPA) and AI taking the center stage in the world of insurance, powered by the big data channels, enhanced data processors and rapid advancements amongst AI algorithms.

Deploying wholesome AI and behavioral economics are the newly emergent phenomenon that’s driving its core elements. 

While AI redundant the need for manual brokers and a lot of physical paperwork, it’s the behavioral economics aspect and superpowers that can minimize the chances of fraud and crimes- aiding to fasten all time, efforts and costs invested in the process.

Deploying a fully AI-infused claimant mechanism that’s remodeled in underwriting can accurately assess all associated risks to help gain in higher chances of mutual profitability.

AI Bots are going to get mainstreamed in the front desks and back-offices automating policy services and fastening claim management processes for a less time consuming and a more rewarding customer service experience.

AI and automation will be blitzing in an irreversible impact to improve all business and ROI outcomes aiding in added soft skill expertise of a better CX, cost optimizations, operational efficiency, market and industry competitiveness and evolving brand-new business models.

Proactive Advanced Analytics

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Premiums will be highly customizable, powered with novel tech-driven big data such as IoT, mobile-friendly apps and wearables. 

As the interconnected IoT device market is highly likely poised to overgrow exponentially in the coming five years, all Property and Casualty (P&C) insurers can accurately assess real-time data on the missing exposures and vigilance of individual consumers. 

Aiding them to reply back proactively and instantly with timely almost human personalized interventions.

Sensors can beep mobile phone alerts for both the insurer and its end customers for an instant informed solution and mitigation of any troubleshooting problems or claimant issues.

Added insights are built via data set interoperability to deepen granularity in risk profile protecting insurers from any such foreseeable exposures.

Advanced AI analytics is surely going to call the shots in the dynamic user segment and their respective needs, alongside software model behavioral patterns identifying an exception, readjusting policy pricings, optimizing strategic business, and identifying novel growth opportunities. 

Upscaling can be further indoctrinated via automation, AI and ML metamorphosing insurers into highly active risk-taking managers.

Blockchain

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The urgency for high volumes of user data to be accessed in real time for executing varied insurance functionality- surely calls- in for an easy and safe data transfer mechanism across all organizations and their respective stakeholder.

Blockchain acts as an advantageous secure data manager that works across multi-interface satiating all stakeholders without any loss of data integrity. 

Right from identity managing and underwriting to processing claims, fraud and dispute management alongside the benefit of a reliant data availability, block chaining surely aids in reducing operational costs across all workflows. 

All Decentralized Autonomous Organizations (DAOs) and a smart contract are added bonuses that blockchains offer in all policy management processes.

Amazingly enough, more than 40 insurance and reinsurance companies have initiated a program titled the B3i to further investigate diverse blockchain applications when coming to insurance. 

The beta trial version of a blockchain-based solution was also mainstreamed, adopted and deployed quite early on.

Product Remodeling into Personalized digital Products

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The tech driven economy will surely highly leverage Onan user-based, in-demand and ‘all-in-one’ insurance and lifestyle apps and products that sound more relevant to the present context. 

Modern users would always prefer highly customizable personalized insurance cover plans instead of the traditional over the counter cover plans and products that have been available across the markets for years.

Today, almost 90 percent of all insurer’s collected premiums are completely wasted on distribution costs. 

Efficient Digital models can interchange intermediaries in the value chain – by significantly diminishing the need for excess manual/ human dependence that’s redundant.

Auto flexible coverage plans, microinsurance and peer-to-peer options are surely turning out to be a more viable choice in the longer run. 

Reinsurers can provide risk capital straight to all remodeled digital brands, with the regulatory frameworks that will gladly accept in shorter value chains.

Several lifestyle apps can re-imagine the whole equation of the insurer-insured relationship. 

Application Programming Interfaces (APIs) can initiate the auto creation of data insights-driven service offerings while integrating the big data accrued in from multiple sources.

A deeper understanding of user behaviors and product interactions can enable accurate risk assessments, personalized premium plans and add a sustainable value basis for promising a better CX, encouraging brand loyalty, and in the process reducing chances of false claims.

No code software

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A hyper-competitive insurance market demands that all insurers must try and amaze their customers. 

Creating unique enterprise-based systems or integrating a third-party Dev onboard. The heightened cost of building a thing anew from its inception and the perpetual lack of quality developers, this most likely option may not be feasible at all. 

While third-party developers are economically affordable, there surely can be emergency quality concerns when hiring some.

However, this is exactly where non-code software can chip in to be a revolutionary step for insurers of all scales and sizes to deploy. 

When compared against traditional programming, that’s heavily laden with manual coding, a no-code software on the other hand makes it extremely easy for anyone to build an equally functional app without requiring a line of code to be written.

Several easy-to-use tool interfaces that are powered by a diverse range of drag-and-drop automation tools, make it functionally effortless for anyone without any prior expertise and training in software skills development to auto generate a custom-built application in no time.

Not only having money and time, but it also eases the process for most insurers to focus on further developing products addressing targeted customer pain points and automate all existing workflows instead of hovering in an endless product development life cycle that takes forever even when it comes to releasing a basic simple application.

Omni Channeling Distribution

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Ensuring an effortless omnichannel distribution is highly crucial for delivering superior CX.

Omni Channeling makes it practically effortless for all insurers to go ahead with their customizable personalized policy recommendations to all existing clients by collecting in user data via cookies and mobile apps. 

The Omnichannel ecosystem also assists insurers in guiding the customer through each process of their insurance journey while learning more about user interaction that directly auto suggests the insurance policy, they’re more likely to be interested in.

Any insurer wishing to stay relevant in 2023 must work towards a user-centric and omnichannel strategy. 

This includes making it easier to purchase policies online, navigating through customer journeys quickly, and integrating sales and support solutions. 

Insurers should also understand that digital initiatives are not yet another channel to reach out to customers — they can be the merging point of online and offline worlds and can be leveraged to deliver a highly personalized experience. 

An authentic omnichannel experience can be mapped in when a prospect scans a barcode from the insurance documents, uploads it on a web portal, and instantly receives the available coverage plans and insurance quotes.

With front-end enablers, insurers can build-in highly adaptive and interactive front-end websites, microsites, and client or agent web portals just in a few days without requiring any code. 

The resultant white-label front-end applications can be further deployed for instantaneous omni channel distribution quite effortlessly.

Chatbot Integration

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Chatbots are surely emerging as a highly powerful tool for all current insurers to aid in meeting all customer expectations. 

Investments in developing quality chat widgets that’s powered by AI driven bots can substitute the need for live agents making all customer support efforts more economical, accessible and seamless.

Here are few other ways in which chatbots are highly potent tool for the future of the insurance sector:

• They economize round-the-clock support and assistance costs.
• They can collect and store all visitor data and information.
• They aid in qualifying leads auto suggesting appropriate policy recommendations.
• Answer all policy FAQs.
• Channelize the claim automation process.

Insurers can now integrate chat bots right on their website and app. 

Based on user requirements, chatbots can be AI-driven (using NLP) or rule-based (as per predefined workflows).

Predictive Analysis

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Predictive analysis integrations can serve a long way in accelerating the data accuracy levels of all insurers, especially whenever dealing in casualty coverages.

It can auto identify outlier claims that can potentially turn out as high-cost losses. Powered by predictive analysis, insurers can forensically review claims raised previously for such incurred losses and map in all potential complications early quite on.

Predictive analysis can also assist insurers with relevant data aiding varied identification factors impacting the claim outcome enabling auto decisions to enhance the claim settlement efficiency. 

In turn, this can also potentially help in streamlining the process and mitigate risks that a traditional claim processing often poses.

Telematics

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Telematics for insurers ensures offering usage-based coverages. It can be an IoT integrated wearable tech as well. 

Aiding Insurance companies to daily comb through the analytics algorithms and map out the best policy premium via equipped monitoring devices.  

Offering flexible coverage plans like pay-as-you-go and more. Moreover, since most customers have an auto location tracker that’s built-in for all GPS-enabled smartphones, allowing them to partner up straight with GPS providers to collect relevant user data for further assessments.

Telematics mutually benefits both insurers and policyholders. 

For insurers, it is an excellent opportunity to know about their customers before they even start looking for a policy.  

Additionally, linking premiums to its actual usage can potentially help insurers offer better premium plans for customers, leading to overall greater customer satisfaction. 

While gaining deeper insights into customer personal data and profiles also empowers insurers to pre-estimate probable damages accurately and significantly reduces chances of fraudulent claims.

For all policyholders, telematics promotes better habits and incentives them to pay a closer attention to their behaviors. 

As most customers are not forced for pay an arbitrary amount for premiums, as its auto calculation is done based on existing user data and risk behaviors.

Artificial Intelligence (AI)

Image Source: forbes

When coming to delivering a customizable user experience in the insurance sector, AI is going to indubitably play the large part for most. 

From distribution channels to underwriting risks, there is no business aspect that possibly can’t benefit from adopting some wholesome dose of AI.

When coming to massive data processing for curating a highly personalized and customized insurance offering, deploying AI can be the path breaker for most insurance companies. 

Moreover, a reduced churning time and removing the manual labor-intensive element aids in a quick real-time service delivery, which is highly crucial for customer retention nowadays.

The massive overflooding of connected consumer devices such as AI powered watches, smartphones, virtual home voice assistants, can provide insurers with all the relevant data and information about a potential customer profile. 

Successfully deploying AI algorithms can help companies create accurate risk profiles, identify the best possible service offering and reduce purchase time to just a mere few seconds.

AI can be significant in all claim management processing, which has been a severe industry bottleneck for the most part. 

Integrating the appropriate AI solutions can forgo the need for agent intervention whenever filing claims, while deploying more virtual assistants for effectively handling low-cost high-volume claims, punching in some NLP (natural language processing) powering relevant text extraction from printed documents to further alleviate and streamline the claims process. 

Towards a highly digitally reformative step going forward.

Conclusion

All the above-mentioned trends demonstrate the probable valuations worth billions that can possibly be auto generated for the insurance industry itself. 

The idea is to expand on the thought of how and when to dip into this latent potentiality that outperforms all existing and upcoming technological shifts with the utmost profitable outcomes.